What makes LookSky personalized?

We decode your:
· Body shape
· Color season
· Style preferences + vibe
No two accounts are alike—and the more you use the app, the smarter your recommendations get.

Does LookSky work for my body type?

Yes! Our AI recommends cuts and fits tailored to your body—hourglass, apple, pear, petite, tall, and more.

What’s in my Core Style profile?

You’ll receive insights on:
· Body Shape
· Color Season
· Kibbe Type
· Facial Features
· Personal Preferences
All used to help you shop smarter.

What is the Kibbe system and why does it matter?

The Kibbe system helps match clothing to your natural lines and proportions—so outfits feel more “you” and flatter effortlessly.

What’s Your Color Season?

Your color season shows what shades make you glow. Take the free quiz to find your best colors—fast.

What if I don’t like a recommendation?

Tap “Dislike” and we’ll stop showing similar styles.

How can I trust your picks?

All picks are based on your Core Style profile, styling logic, and real-user data. Plus:
· Try-ons with your own photo
· See pieces worn by users with your shape + vibe
· Get smarter suggestions the more you engage

How do I update my profile photo?

Email your new headshot to hello@looksky.ai with subject line: “Profile Photo Update.”

What if my color season doesn’t feel right?

No problem. Email a new photo with subject line: “Re-analyze Color Season,” and we’ll refresh your results.
Email us at hello@looksky.ai.

Can I shop directly in the app?

Yes! Shop 420,000+ items from 400+ trusted brands like Aritzia, Skims, and Princess Polly—all with:
· One cart
· One secure checkout
· Free shipping on $99+ or 2+ items
· 20% off your first purchase

How do I place an order?

Browse curated items, add to cart, and check out in one click—no extra logins needed.

Where do the clothes come from?

Straight from the brands you love. No third-party resellers or drop-shipping.

What happens after I place an order?

You’ll get a confirmation email with order details and tracking links. Contact us within 24 hours for any issues.
Email us at hello@looksky.ai.

What payment methods are accepted?

Most major debit/credit cards and PayPal.

Do I need to pay sales tax?

Yes, it's calculated automatically at checkout based on your location.

Can I cancel or change an order?

Email hello@looksky.ai within 24 hours. If your order has shipped, changes can’t be made—but returns are available.

Where do your brand partners ship?

Most U.S. addresses, including territories, P.O. boxes, and APO/FPO military addresses.

What are the shipping fees?

LookSky offers:
· Free shipping on $99+ or 2+ items
· Otherwise, flat $6.99 fee

How long does delivery take?

Typically 5–7 business days. Timelines vary by brand.

Will I receive tracking info?

Yes—via email for each package.

Why did I get multiple packages?

Items may ship separately if they come from different brands or locations.

What if the address is wrong or delivery is missed?

Returned packages may incur fees. Contact us for help.

Can I return items?

Yes, if:
· Unworn and unwashed
· Within the brand’s return window
Check item pages or “My Orders” for details.

What can’t be returned?

· Final sale items
· Personalized/custom products
· Some categories (e.g. underwear/swimwear) depending on brand

How do I start a return?

Email hello@looksky.ai with:
· Order #
· Items you’re returning
· Reason + any photos (for damage)
· We’ll guide you through the rest.

When will I get my refund?

Usually 3–10 business days after the brand receives your return. Some fees may be deducted if applicable.

Is my data safe?

Yes. Your info is private and encrypted. We never sell your data—it's used solely to personalize your experience.

Have more questions?

We’ve got your back. Email hello@looksky.ai and our team will help.